What sets our office apart?

Understanding that every patient has different concerns, needs and expectations, we make a point of matching your desires to our orthodontic expertise. The result is both a physical and psychological benefit gained from smiles that look and function optimally.

• Our practice is recognized and respected for providing exceptional orthodontic care to our patients and their families.
• We pride ourselves on developing relationships with our patients that are friendly and welcoming, and ensuring that patients feel well informed and supported throughout their treatment.
• Our commitment to patient-centered care and technologically advanced treatment and communication provide treatment results that are the ultimate basis for our success.
• We offer convenient appointments Monday through Thursday with early morning and lunchtime hours to fit into your schedule.
• Our office FaceBook page provides a timely and fun way for you to stay connected with what's happening in our practice and the community we serve.
• Ongoing sponsorship of patient-based activities like sports teams, concerts and fundraisers keeps us involved with our patients outside the office.
• Ongoing patient contests and prizes build involvement and interaction between you and our doctor and staff.

How to choose the right orthodontist?

We encourage your desire to seek the best possible orthodontic care for yourself and your loved ones. Orthodontic treatment is a long-term relationship between your family, the doctor and the entire orthodontic team. It is important to match yourself to a practice that offers quality clinical care and attentive customer service. Consider these important questions when making your selection:

Is the doctor an orthodontic specialist?

Some general dentists 'do braces' or other orthodontic procedures but do not have the two to three years of post-graduate training to earn an orthodontic degree after dental school. Dr. Duncan graduated from The University of Western Ontario with an undergraduate degree, a dental degree and an orthodontic degree.

Is the orthodontic team certified?

Clinical team members who have basic dental training and additional orthodontic certification are knowledgeable and competent in the specialty of orthodontics. Dr. Duncan's chairside assistants have all acquired this orthodontic certification.

Is the orthodontic team technically advanced?

The practice of orthodontics is constantly changing with new and improved materials and techniques. It is essential that the whole team regularly attend continuing education meetings. Dr. Duncan and his team are committed to staying abreast of the most current research in orthodontics and advancing their clinical training.

What does your investment include?

All charges should be included in your treatment fee that is quoted at your initial appointment. Dr. Duncan's treatment fee includes the complete treatment, initial records (photos, x-rays and models), progress records during treatment, final records at the end of treatment, a set of retainers when the braces are removed and periodic visits during the retention period. All digital x-rays are taken on site; you do not have to go to a separate facility.

Is the practice environmentally aware, making every effort to minimize their carbon footprint?

Dr. Duncan's 'green' office is paperless and utilizes electronic charts, digital x-rays, electronic communication, etc. They also use recyclable materials whenever possible, excluding anything that goes into your mouth. Their sterilization process uses chemical-free methods.

Is the practice focused on customer care?

Will you and your family actually enjoy your experience? Will you have fun and be treated as special? Does the environment 'feel' right? At Dr. Duncan's practice, the patients and patient families enjoy lively interactions with the entire team, a caring environment, patient oriented contests and community involvement.

Can you ask any question, of anyone, at any time and get a prompt, complete and accurate answer?

Knowledge, aptitude and confidence are essential to the premiere orthodontic experience. You should be certain the doctor and every member of their team are skilled, knowledgeable and communicative.